Terms and Conditions playace —
Online Casino Platform Guidelines

1. Acceptance of Terms and Conditions

By accessing, registering for or using any part of the PlayAce platform — whether through the website, mobile app or any other device — you hereby agree to be fully bound by these Terms and Conditions. This agreement takes effect immediately from the moment you begin using the platform.

If you disagree with any part of this document, you are required to discontinue use of the PlayAce platform. Continued use of our platform following any amendments to the terms will be considered full acceptance of those changes.

2. Membership Eligibility

To become a member and use playace services, you must meet all of the following eligibility requirements:

• Age: You must be at least 18 years of age or have reached the age of majority under the laws of your jurisdiction of residence, whichever is higher.
• Legal capacity: You must have full legal capacity to enter into a legally binding agreement.
• Not a restricted national: You do not reside in any jurisdiction that specifically prohibits online gambling under local law.
• One account only: Each individual is only permitted to hold one active account at playace. Owning more than one account is a serious violation of these terms.
• Not a PlayAce employee: Employees, contractors, or immediate family members of playace employees are not permitted to be active members.

3. Account Registration and Verification

During the registration process, you are required to provide accurate, complete, and up-to-date information. playace conducts a strict Know Your Customer (KYC) process to ensure the security of all members and the integrity of the platform.

Documents that may be required during the verification process include:

• Official identification (MyKad, passport or valid travel document)
• Proof of current residential address (utility bill or recent bank statement dated no more than 3 months ago)
• Proof of ownership of the registered payment method

Playace reserves the right to request additional documents at our discretion for legal compliance and fraud prevention purposes. Withdrawals will not be processed until identity verification is fully completed.

You are fully responsible for ensuring that the information in your account is kept up to date. Any losses arising from inaccurate information are your own responsibility.

4. Deposits, Withdrawals and Financial Transactions

Playace supports a wide range of local payment methods for the convenience of Malaysia members. All financial transactions are protected with 256-bit SSL encryption and processed through secure, licensed payment channels.

• Minimum deposit: RM 10 per transaction.
• Minimum withdrawal: RM 30 per transaction.
• Deposit processing time: Instant to 15 minutes depending on the payment method.
• Withdrawal processing time: 15 minutes to 24 hours for verified withdrawals.
• Payment method: FPX, Touch 'n Go eWallet, Boost, MAE, and online bank transfers.

All deposits must be made using a payment method registered in your own name. playace does not accept third-party deposits. Withdrawals will only be processed to the same payment method used for the deposit, unless otherwise approved by playace in writing.

5. Bonuses, Promotions and Wagering Requirements

Playace offers a variety of bonuses and promotions to both new and existing members. Each bonus is subject to specified wagering requirements that must be met before any withdrawal is permitted.

• Wagering requirement: Each bonus has its own wagering requirements, clearly stated in the respective promotion's terms. Make sure you read the conditions of each promotion before claiming it.
• Validity period: Bonuses have a defined validity period. Bonuses not used within that period will expire automatically.
• One bonus at a time: In general, only one active bonus is allowed at a time unless otherwise stated in the relevant promotion's terms.
• Prohibition of misuse: Any attempt to abuse the bonus system, including the use of multiple accounts or contradictory betting strategies, will result in bonus cancellation and possible account closure.
• Right to modify: playace reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Special bonuses for VIP members are subject to separate terms as stated in the PlayAce VIP programme. For more information on current promotions, please visit the promotions section on the platform.

6. Game Rules and Platform Usage

All games on playace use a Random Number Generator (RNG) that is independently certified and audited by an accredited third-party body. This ensures that every game outcome is truly random and fair to all players.

By using the PlayAce platform, you agree not to:

• Using any automated software, bots, scripts, or third-party tools that provide an unfair advantage in games.
• Colluding with other players in a manner that could manipulate game outcomes, particularly in poker or table games.
• Exploiting any technical errors or bugs in the system for personal gain. Any winnings obtained this way will not be paid out and the account in question will be investigated.
• Using a VPN or any other method to conceal your actual location in order to bypass applicable geo-restrictions.
• Sharing your account login credentials with any other party.

7. Account Security and Responsibilities

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. PlayAce recommends using a strong, unique password and enabling two-factor authentication (2FA) in your account security settings.

Recommended security measures:

• Use a password containing a mix of uppercase letters, lowercase letters, numbers and symbols with a minimum length of 8 characters.
• Do not use the same password for PlayAce and other platforms.
• Enable two-factor authentication via an authenticator app or your registered mobile number.
• Log out of your account after every session, especially when using a shared device.
• Contact PlayAce customer support immediately if you suspect any unauthorised access to your account.

Playace will not be held liable for any losses arising from unauthorized access to your account due to your own negligence in safeguarding your login credentials.

8. Account Closure and Suspension

Members may close their account at any time by contacting the PlayAce customer support team. Before closure is processed, all outstanding wagering requirements must be fulfilled and any eligible balance will be returned to the registered payment method.

Playace reserves the right to suspend or close any account without prior notice in the following situations:

• Violation of any term in this document.
• Suspicion or confirmation of fraudulent activity, money laundering, or other illegal activities.
• Providing false or incomplete information during registration or the KYC process.
• Multiple account ownership by the same individual.
• Abuse of the bonus or promotion system.
• Threats, harassment or abusive behaviour directed at customer support staff.

In cases of account closure due to a breach of terms, PlayAce reserves the right to withhold any balance associated with fraudulent activity pending the outcome of an investigation.

9. Limitation of Liability

Playace provides its online gaming platform on an "as is" and "as available" basis. While we make every effort to ensure the platform operates without interruption, we cannot guarantee that the service will always be free from technical errors or disruptions beyond our control.

• Technical disruptions: playace is not liable for any losses arising from system outages, internet connectivity issues, or temporary technical failures.
• Game results: All game outcomes recorded by our system are final. playace cannot reverse valid game results unless there is clear evidence of a technical failure that affected the integrity of the game.
• Gambling losses: playace is not responsible for any financial losses incurred by members as a result of gambling activity. Playing is your personal choice and you are fully responsible for your own gaming decisions.

10. Amendments to Terms and Applicable Law

Playace reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Notice of changes will be clearly displayed on our website and app, and members will be notified via email or in-platform notification at least 7 days before the amendment takes effect, except in urgent situations requiring immediate action.

Continued use of the playace platform after the effective date of any amendment constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these terms shall first be resolved through good-faith negotiation before any legal action is taken.

If you have any questions regarding these Terms and Conditions, please contact our customer support team who are available to assist you at any time.